Tag: customer service consultant

Nextiva Scores A $200 Million Goldman Investment, Plus More Customer Service Software News

Behind nearly every great act of customer service lies the support of great software. If you want to serve, engage, and retain the customers...

Authentic Customer Service: Meaningful Term Or Epidemic Of Lip Service?

What do companies mean by the terms authentic customer service and authentic customer experience? Customer service consultant Micah Solomon explains, with help from Joseph...

5 Reasons Customer Service Employees Become Negative And Rigid

Without question, hiring the right employees for customer-facing roles (and by “right” I mean “those with the most potential to turn out right”) improves...

A Once-A-Generation Chance To Innovate In Customer Experience (CX) And Improve Customer Service Training

It’s hard in the face of the economic and physical pain gripping so many, for the rest of us to think clearheadedly about the...

A Five-Star Customer Service Training Essential: The Yearbook Principle

The first place someone turns to when they open a yearbook is to their own picture, as Seth Godin once pointed out. This universal...

The Power Of The Customer Experience (CX) During The Current Crisis

People crave connection. And during the current crisis, many connections they could regularly count on are missing: the friendly waves at school drop-off, the...

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