David Baute’s searing animated climate crisis drama “Black Butterflies” (“Mariposas Negras”) bows to audiences at Annecy this week, competing in its...
David Baute’s searing animated climate crisis drama “Black Butterflies” (“Mariposas Negras”) bows to audiences at Annecy this week, competing in its...
A potentially fatal problem in customer service and the customer experience is that of customers falling over the Cliff of Dissatisfaction. This is the...
While many countries are still grappling with the first wave of infections from the coronavirus pandemic, lockdown conditions in many other countries are easing.
That...
Now is a time of crisis in a growing number of countries around the world.
The coronavirus pandemic is causing unprecedented levels of dislocation.
More than...
We are living in both challenging and unusual times.
Many firms are struggling to stay afloat. Some are having to close their doors (hopefully only)...