Tag: customer support

Nextiva Scores A $200 Million Goldman Investment, Plus More Customer Service Software News

Behind nearly every great act of customer service lies the support of great software. If you want to serve, engage, and retain the customers...

The Customer Experience Is The New Flagship Store

When your brand has no “there there” anymore—no Fifth Avenue flagship store, not even a little flag raised at the local strip mall–where is...

How To Solve This Fatal Problem In Customer Service And The Customer Experience

A potentially fatal problem in customer service and the customer experience is that of customers falling over the Cliff of Dissatisfaction. This is the...

To Deliver Better Customer Experience Brands Need To Develop An Empathetic Musculature

Over the last few months, there has been much talk about how an organization's ability to deliver great service and experience to their customers...

About Time! Intercom Puts Proactive Customer Service Back On The Agenda

I first started writing about the benefits of a more proactive approach to customer service and experience back in 2013. It seemed to me...

Maintaining A Consistent Customer Experience In A Transition To A New Normal

While many countries are still grappling with the first wave of infections from the coronavirus pandemic, lockdown conditions in many other countries are easing. That...

Customer Service And Support Teams Are In For A Long Sprint

Now is a time of crisis in a growing number of countries around the world. The coronavirus pandemic is causing unprecedented levels of dislocation. More than...

Brands And Customers Need To Step Up And Work Together In This Time Of Crisis

We are living in both challenging and unusual times. Many firms are struggling to stay afloat. Some are having to close their doors (hopefully only)...

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