Tag: pega

When It Comes To Customer Experience Transformation, Technology Isn’t The Problem

I was in Las Vegas recently for Pegaworld iNspire 2023, Pega’s annual customer event. It’s the first time it’s been held in person for...

The Emerging Landscape Of Service

Almost a year ago, at Pega’s iNspire event, I watched a presentation by Jeff Nicholson, VP of CRM Product Marketing at Pega, and Paul...

Do You Know The Way To Customer Centricity? Pega Believes It Does

For years now, organizations have talked about customer-centricity and putting their customers at the heart of what they do. Yet, many, if not most,...

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