London Transport Regulator Refuses Licence To Ola, Citing Passenger Safety

Transport for London (TfL) said in a statement that it refused to grant Ola, a Softbank-backed operator, a new London private hire vehicle (PHV) operator’s licence.

TfL said Ola made it aware of its failings, including breaches of its licensing regime, which led to unlicensed drivers and vehicles undertaking more than 1,000 passenger trips on the platform’s behalf.

“Ola can continue to operate pending the outcome of any appeal process”, TfL said, adding that Ola had 21 days to appeal against the decision.

In an emailed statement, Ola said it was working with TfL during the review period and “have sought to provide assurances and address the issues raised in an open and transparent manner”.