Netflix Is The Most Reliable Streaming Service New Survey Shows

Netflix users are reporting fewer service problems than with other streaming providers during the recent demand surge. With many at home due to concerns over the coronavirus and stay at home orders, streaming services have gotten an uptick in use. According to a new survey from J.D. Power, costumers when using Netflix are reporting fewer streaming issues than when on Hulu, Amazon Prime Video, Disney+ and others. 

Back in March as countries around the world began to put in place lockdowns, many worried that the high volume of streaming users would strain the system. Netflix, and other streaming giants, even reduced the video quality in Europe and elsewhere as higher internet usage led to slowdowns in internet speeds in many parts of the world. However, these changes have not seemed to affect U.S. users. 

In late April, J.D. Power asked 1,232 U.S. adults how their streaming services have worked during the surge in usage. Users reported only 0.7 streaming issues per hour on Netflix opposed to the 0.11 on Hulu and Amazon Video Prime. Users also reported 0.12 from Disney+ and 0.13 from YouTube TV. 

The survey also found that the most popular shows users were watching were all on Netflix. The most streamed titles included the Netflix produced shows Ozark and Tiger King in the top two spots respectfully. NBC’s The Office took the third most popular spot and is available to stream on the platform (until it moves over to Peacock next year). 

The survey concluded by asking users which service they would pick if they could only have one and again Netflix earned the top spot easily. 54% of those surveyed picked Netflix while 17% chose Amazon Prime Video and 13% chose Hulu. Netflix has seemed to secure itself as the top competitor in the streaming wars.

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